This morning’s conversation with the collection department of my housing corporation:
- I received a reminder last Friday to pay this months rent, but I paid it two weeks ago already.
- Why didn’t you phone last Friday?
- You are closed on Friday afternoons…
- Your address?
I give her my address
- I’ll check, hold please… hmm, are you sure you paid? …
- *trying to remain calm* Yes, I am. I have the bank statement in front of me.
- Are you sure?
- *really trying to stay calm, I only had one coffee…* I could send you a screenshot of my online one. Or do you want it the old fashioned way: a faxed copy?
- *10 seconds of silence* Here it is. Ah, it entered today, so you must have paid Friday after receiving our reminder.
- No, I paid almost three weeks ago, I can prove it!
- Sure…
I was still waiting for some sort of apology, an acknowledgement that I was right, not she, when I heard a click, followed by the calling tone…
Solly as a Rock!!
Solveig van Mourik – van der Bruggen, Gemeenteraadslid in Breda namens de PvdA